Kindly note if you have received a product that is damaged, you have to contact us at firstname.lastname@example.org within 24 hours and provide us with the details of the product, order receipt, the packaging box, etc via images and if possible a video to initiate a refund/exchange
Products returned for refund must be in the same condition and packaged in their original packaging (used, discontinued and certain custom-made items cannot be returned for refund.) If the buyer or other user does not properly use the products under normal operating conditions by the specifications for operation as described by the manufacturer, the seller cannot be held responsible.
Freight charges must be prepaid on all return shipments by the buyer. The Seller is not responsible for any customs charges, they are the full responsibility of the buyer.
Out of the stock situation
We attempt to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case this is not available for any reason, we will contact you within 5 business days and give you the option to exchange, delay or cancel the order based on your convenience.